We all know that customer satisfaction is essential in any business because a dissatisfied customer will more than likely share their negative experience with others. And we also know that WOM (word of mouth) has a huge impact on people’s decision making process.
So this is my rantage on how UNSATISFIED I am with National aka “NAB” (National Australia Bank) And I’m not only going to share it here online, I’m also going to rant to my friends, family, co-workers, my patients and anyone else within ranting distance!
AND on top of all that, I’m going to move all my cash to another bank just because of this incident. Not because I care about the stupid fees charged, but because I WASN’T INFORMED about the consequences I’ve read the PDS and it does NOT say anything about this in there. NOT a happy customer! Yes I know it’s not like I have that much $ to make a difference, BUT they’ll regret it in the future when I’m earning big bucks!!
So as always, I have to go into the branch and show them an enrolment advice to prove I’m a student so that I won’t get charged the account fee. Usually, after a short wait in some kind of disorganised queue (which by the way is another thing I hate about the bank because I feel like I’m just standing in the middle of nowhere!), they’ll tap away on the computer and send me off on my merry way
This time however, they would not refund me the fees that they charged me Yes okay, I admit it was my fault for not updating it right away. And yes, they agreed to refund $12 out of the $30 (not even half! Do you know how much I can buy with $18AUD in CHINA???). But considering they did not have a problem with refunding me previously, how was I to know that from last time onwards I would be charged if they do not sight my enrolment advice regardless of whether or not I was a student.
The only thing that makes me resentful is that I didn’t know! If I had known, then I’ld just be ranting about what a ditz I am =|
NAB, congratulations! You’ve just turned another customer into a bank-hater. Yes, now I’ll forever look at banks as hungry wolves preying on the UNINFORMED stupid customers that fall into their traps. like me