TPG mobile
I’m running on empty now, my mobile phone only has enough credit for 2 sms’s because I’ve been waiting since last Tuesday (26th) for TPG to send me my mobile sim card! Don’t expect any calls or sms from me, I’m saving those last two sms’s for emergencies like when I get jumped at Curtin (Did you hear about yet ANOTHER attack?).So a warning to you guys, if TPG say that your sim has been sent out and to expect it in 5 working days… they mean 7 days. And even if they say it’s been sent out on a 1 day courier when you tell them you STILL haven’t received it on the 7th day, don’t expect it by the next day.
Personally, I think it’s more of an East vs West problem. Maybe TPG sends the sim’s going West a day later than usual, and maybe Australia Post purposely takes longer delivering East to West… even the express mail? …..
gGrRRr! I just want my mobile to function without any fear of running out of credit! I want to be able to call ‘000′ instead of just throwing the mobile at potential attackers!
TPG $19.99 Mobile Cap Saver Plan with $300 worth of included calls, text and data - tpg.com.au
Sounds too good to be true?
sigh. Just give me my SIM damnit!
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-Edit 6th September 2008-
I still haven’t received the sim from TPG!!!! The TPG Mobile Cap Plan really is too good to be true…. They keep giving me the typical: “Oh, just wait another day or so” response! Bleh…
It’s quite hard not to get annoyed at the TPG Customer Service staff because:
- For some odd reason, the connection is a bit fuzzy.
- They keep giving me answers which tell me they’re following systems and processes which don’t work!
- I can’t call/sms anyone
- Staff don’t placate or give me a bit of TLC
- I’ve been put on HOLD much too long to actually believe the automated reassurance BS given, they should just let me listen to some radio!!
- They tell me that they’ll contact me but don’t! >=(
I was told again to give it until Monday…. *sigh* I suspect that Australia Post messed up and the mobile sim was delivered to the wrong address. And unfortunately for me, TPG are too stingy to send out another SIM *cry*
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-Edit 19th September 2008-
I FINALLY received my TPG sim 3 weeks 1 day after they first sent it out and confirmed payment! It took 2 weeks for them to confirm that I wasn’t going to get my sim and 3 working days for it to arrive after the second send.
I’ve activated my account and waiting for confirmation of my number to be ported… it’s been 48hrs. I think I’ll have to call them again on Monday to confirm whether my account has been activated. It was awfully nice not to have to speak to TPG Customer Service reps for a week.
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-Edit 25th September 2008-
Was told that my number will be ported by Monday, Tuesday the latest. I didn’t have time to call TPG on Tuesday and got home too late from work to call on Wednesday.
Number hasn’t been ported, sim is inactive.
My brother’s TPG arrived in 3 days AND he’s already activated it. How happy do I feel?… You can only guess…
TPG were nice enough to call today, just as I arrived home from work (good timing!), to tell me that the number wasn’t ported because the DOB I provided is wrong (bad news!). And this is the point where my happy positive energy from work started draining.
- Called Optus to work out what’s the problem, they tell me that I wasn’t the person who activated the Optus sim that I’ve been using since I’ve had a mobile, so I can’t be told anything
- I deduct that it might be under Dad’s name and tell dad to call Optus
- I called TPG back and they transfer me to some other department, they put me on hold and the proceeded to HANG UP on me
- I call TPG back and they transfer me again, only for me to be put on HOLD to be transfered AGAIN……… AND THEY HANG UP AGAIN!
- At the same time, Dad calls me back to tell me that he doesn’t have access to it either. He suggested my sister.
- I call my sister up and tell her to call Optus.
- Optus calls my mobile (the very same one we’re trying to verify), they tell me again that it’s not me or my mum.
- So it’s not me, not mum, dad or my sister. We get my brother to call.
- The TPG guy calls me up again to tell me the other DOB I gave him was wrong and when I tell him my dilemma he gives me another number to call
- Another call to Optus finally tells me the sim is under my Dad’s name… How the hell did he not get it the first time? I don’t know
- At the same time bro tells calls back to confirm the fact…
2.5hrs later I’m back in square one, waiting for my sim to be activated….
How do I feel? Completely drained and hating how systematized our world is…
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-Edit 28th September 2008-
Finally I can use my phone!~ The first day I wasn’t able to send or receive sms or mms so it was a bit inconvenient, but a girl from TPG called me up to inform me that my sim hasn’t been activated because of the wrong DOB… which was incorrect information obviously. But I was glad they called because I was then able to get my mobile working properly without having to call them up and go through the whole process again!
So to wrap it all up, I guess I would say that TPG is crap when it comes to re-issuing a sim but their technical support is pretty efficient if you can actually get through to them.
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haha.. TPG? whats that? should have just gone with one of the big carriers.. probably better reception ?
they still haven’t caught the attackers from Curtin? thought their faces were caught on video?